FAQ

ORDERING 

Q. HOW DO I PLACE AN ORDER ON JOIEMIE.COM?

A. Ordering on joiemie.com is easy and safe. Once you have found the item you would like to purchase, click on "ADD TO SHOPPING CART" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Visit our Shopping Guide for more information.

Your order will be processed only at the end of the checkout process when you will be asked for payment information.

 

Q. IS IT SAFE TO ORDER ON JOIEMIE.COM?

A. Yes, it is safe to order on Joiemie.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

 

Q. WHERE CAN I FIND MY TRACKING NUMBER?

A. If you checked out as a guest, you may find your tracking number in your mailbox.

If you checked out as a member, you may find your tracking number in your order history. Simply login into your account and refer to the order that you would like to track.

You can track your parcel by key in the tracking code here.

 

Q. CAN I MAKE CHANGES TO MY ORDERS?

A. Please note that no changes can be made upon order placement.

 

Q. HOW CAN I CHECK ON AN ORDER I PLACED ON JOIEMIE.COM?

A. You could log into your account and view your order history.

   

SHIPPING 

Q. WHAT ARE SHIPPING OPTIONS AVAILABLE ON JOIEMIE.COM?

A. We use various courier companies to ensure parcels arrive timely.  Tracking slip will be provided the next day once your order has been processed.

 

Q. DO YOU OFFER FREE SHIPPING?

A. Yes, we offer FREE Shipping Worldwide. Please click here for more details on delivery timeline. 

INTERNATIONAL ORDERS DELIVERY FAQ

Q. CAN I SHIP MY ORDER TO INTERNATIONAL LOCATION?

A. Yes. We ship worldwide!

Please click here for more details on the delivery timeline. 

Q. HOW LONG DOES IT TAKES TO SHIP TO MY COUNTRY?

A. It usually takes estimated preorder 9-14 working days to reach your country.

 

    PAYMENT FAQ

    Q. HOW DO I MAKE PAYMENT?

    A. We gladly accept Visa, MasterCard, American Express, Discover, all through PayPal. No changes shall be made upon payment.

     

    Q. DO YOU OFFER DIRECT BANK TRANSFER?

    Bank Name: Maybank

    Account Name: Ever Couture Sdn Bhd

    Account No.: 5148 8869 0018

    Please send us the payment receipt. Your orders will be processed upon receiving payments.

    We offer an easy return service, so you can shop with confidence! Try them on in the comfort of your home, and if you don't love them, simply return them! Just be careful that you don't stain them with your makeup while trying them on, and that all tags are intact.

     

    REFUNDS & EXCHANGE FAQ

    Q. HOW DO I MAKE AN EXCHANGE OR REFUND?

    A. We provide the replacement for Sizes Exchange & Refund for Faulty Products. All you need to do is simple:

    • Send us photos of you wearing the items or screenshot the defects for verifications at info@joiemie.com 
    • All items must be returned in original conditions: unworn, unaltered, and unwashed, with the label tag.
    • Items you wish to return must be mailed back to our HQ address indicated below, within 14 days of receiving your parcel for local orders, and within 30 days for international orders.
    • Free returns only applicable for domestic returns. International returns are not entitled to free returns.
    • JoieMie is not responsible for returned parcels until it reached HQ. 
    • Please send us postage receipt or tracking slip at info@joiemie.com as proof of returns.
    • It will take estimated 9-13 working days to process your exchange or refund for local orders, and 30 days for international orders.
    • We issue 2 forms of refund based on your preference:
    • Refunds in the original form of payment (e.g. credit cards / debit cards / bank transfers / PayPal)
    • E-Vouchers are issued and emailed to you immediately following the approval of your return. Please note vouchers must be redeemed within 20 days from the date of issuance. 
    • Buyers are responsible for the return cost; Joie Mie will bear the shipping fees for shipment to you for all local and international orders.

      

    Returns Address:

    Ever Couture Sdn Bhd


    C-9-6, Verve Suites,

    Jalan Kiara 5,
Mont Kiara,

    50480, Kuala Lumpur, Malaysia

     

     

    RETURNS ARE NOT APPLICABLE FOR THE FOLLOWING:

    • Accessories, swimwear, activewear, leggings, sports bra, invisible bra and SALE/ Promotion items
    • Color may vary across screens and measurements are approximate, although we try to ensure accuracy in both. Returns for such reasons are not acceptable, provided that it meets the Returns T&Cs above. We reserve the right to refuse to accept returns due to this reason as a defect.

     

    RETURN FORMS:

    If you would like an immediate exchange, kindly fill up the Return Form and identify the items you would like to exchange. The replacement items will be ship to you once the exchange has been approved and processed.

     

    If you're still having problems, please contact customer’s service at +60122832189 or info@joiemie.com. Representatives are available daily from 9am-6pm except for weekends & public holidays.